Our Professional Staff
Adjusters
Louis J. Certuse
Certuse Adjustment, Inc.
Donovan Associates
Hanover Insurance
Aetna Property and Casualty
April 1994-Present
1987-1993
1985-1987
1981-1985
Michael J. Hebert
Certuse Adjustment, Inc.
Butterworth & O'Toole
Hanover Insurance
Liberty Mutual
Sept. 1994-Present
1989-1994
1987-1989
1983-1987
Ted Laferriere
Certuse Adjustment, Inc.
Abington Mutual Insurance
American Universal Insurance
National Grange Mutual, Ins.
GAB Business Service, Inc.
Sept. 1995-Present
Feb. 1990-1995
1987-1990
1986-1987
1981-1986
Ron Reardon
Certuse Adjustment, Inc.
Donovan Associates
Mansfield Public Schools
April 1994-Present
1988-1994
-Present
Dan Etter
Certuse Adjustment, Inc.
Mansfield Public Schools
Natick Public Schools
July 1994-Present
1979-Present
1974-1979
Ed Gonsalves
Certuse Adjustment, Inc.
Donovan Associates
E.F. Gonsalves Construction
Home Improvement Contractor
April 1994-Present
1993-1994
1968-1994
Ronna Levin
Certuse Adjustment, Inc.
Donovan Associates
Home Insurance Company
April 1999-Present
1988-1994
1993-Present
Glenn Williams
Certuse Adjustment, Inc.
New London County Mutual
Aetna Life & Casualty
April 2000-Present
1990-April 2000
1981-1990
Craig Certuse
Certuse Adjustment, Inc.
-Present
Central Office Staff
Kathy Certuse - Treasurer
Kathy graduated from Stonehill college in 1976 with a Bachelor of Science in marketing. Kathy, as treasurer, has been responsible for all of our accounting needs.
Cindy DelSanto - Office Manager
Cindy has been with Certuse Adjustment from the outset. She graduated from Mansfield High School and has been responsible for the entire office set up and operation of Certuse Adjustment. She has been in the insurance field for over 12 years.
Mary-Lynn Winslow
Mary Lynn has been with Certuse Adjustment since March of 1995. She has been responsible for inputting claims into our Claims Manager System and handling our accounting platforms.
Melissa Hardy
Melissa has been with us for a short period of time. She is a student at Mansfield High School (senior) and helps our office staff with general office procedures including spreadsheets, mailings, filing, etc.
History and Profile of our Company
Certuse Adjustment Inc. is a property adjustment firm specializing in settlement of first party property losses. We opened our doors in April of 1994 and presently have a central office staff of four, with an adjustment staff of ten. We cover a territory from Rhode Island through almost all of Massachusetts.
We feature a 24 hour on call paging system (978- 445-0431) along with a cordial and knowledgeable office staff. Our services feature managed reporting and building appraisals mailed to every insured. It is our goal to complete this work in a timely and reasonable fashion, giving the insured ample opportunity to share in the adjustment of their loss. We keep the lines of communication OPEN!
Frequently Asked Questions:
Below is the most common question we answer. If you have any additional questions, please click the email link and submit them to us. Our office will post questions on this page.
Email your question to us
(Q) As an agent, what can I do to insure a satisfied settlement for my policyholder?
(A) Agents can do quite a bit to insure that we have all the information needed in order to properly identify and handle ourselves correctly at a loss location. Understanding the coverage is important for us in order to properly evaluate and advise the insured as to what to expect. Notification notices should contain correct phone numbers and correct policy information. This prevents problems from arising regarding the different replacement cost policies and forms that we handle. The information provided to us is very important in order to make our initial meeting with the insured progressive and meaningful.